The primary function and purpose of this position is to enable each participant to find employment, as well to be able to deliver motivational and educational workshops to economically disadvantaged participants in subject matters associated with gaining employment and becoming self-sufficient.

Candidate will coach and assist clients in overcoming barriers to employment, will assist with filling applications, preparing for interviews, conducting job search, developing connections with the business community for the purpose of obtaining information about job openings and matching uncovered job opportunities with client’s skills and qualifications.

Will be responsible for updating job resource center, updating job boards on a regular basis, and assisting clients with Internet based job search. Will monitor client’s attendance and progress.

Must also be able to lead a training class addressing the issues of preparing for and getting employment based on a curriculum developed for the program. Must have sensitivity to an array of issues program participants are dealing with and must treat each participant with respect.

Will be required to meet weekly and monthly deadlines and goals, serve as a role model for clients, meet with program participants on a daily basis, contact employers and refer participants to jobs matched with their skills and aspirations, follow up with employers and collaborating agencies.

May perform administrative tasks, such as, issuing transportation, preparing reports, and updating computerized data systems. This BSR will initiate, maintain, and develop employer relationships with the purpose of placing AJCC clients in jobs.The BSR develops employment opportunities primarily through recruitment and works closely with Career Coaches in finding employment for job ready clients.

This Business Services Representative may be responsible for developing and conducting group format workshops. The BSR makes between 20 cold calls per week to perspective employers. Communicate job leads to AJCC staff and partners, along with updating job board in centers. Conduct presentations to various groups/businesses as it pertains to job placement goals and partner agencies, such as Chamber of Commerce, local city departments, county entities, public service announcements through radio, and so forth. This BSR will conduct, host, and lead virtual events, including job fairs, recruitments, Town Hall Meetings, Employer Roundtables, and other events using programs such as MS Teams, Zoom, and/or other virtual platforms. Recruitments must be delivered for public and caseload weekly.

The BSR will also coach participants on interview skills, facilitate job readiness workshops and assist clients in writing targeted resumes if needed. BSR will facilitate prescreening sessions to interview job seekers on behalf of employer, and those qualified will be referred to employer. BSR will follow-up with employer to capture placement information. The BSR must maintain records and update case notes in the state database. Must meet contract goals for job placement, training completion, and job retention. All cold calls and outreaching activities must be entered into LaunchPad to meet quarterly goals for business outreach performance measures.

Collaborate with county and partner agencies on regional efforts, such as the Job Service Network (JSN) Job Fair, Business Services Division (BSD) efforts, and regional collaborations. Regional collaborations include pre-apprenticeship cohort, and job fairs with focus on youth, homeless, and re-entry populations. BSR will execute employer services, including pre-apprenticeships, On-the-Job Training (OJT), Incumbent Worker Training (IWT), and Employer Training Panel (ETP) to leverage resources for employer and programs.

Other duties assigned as needed for the efficient operation of the Center/Program. Must meet weekly, monthly, quarterly and yearly program goals as set by Program Supervisor. Must attend any state, county, local, or company 4-month training or meetings.

*Qualifications and Position Requirements:
*Proven track record in business-to-business sales in a performance driven occupation. Must have experience in business services, sales, outreaching. Case management experience is preferred.  Demonstrated track-record of collaborating in teams. Requires excellent communication skills both verbal and written. Requires the ability to understand labor market information and employer requirements. Must be very comfortable and have the ability to cold call, network and open new business. Public speaking and presentations are mandated. Must be highly organized, detail orientated and work within time restraints and deadlines. Work flexible hours, early morning, evenings and weekends may be required. Knowledge of WIOA common measures and requirement area plus. Proficient in Microsoft office products including Outlook, Work, Excel and PowerPoint. Must be assertive, friendly and willing to work flexible hours to meet objectives and goals.

*Physical Requirements/Working Conditions
Will work in an office environment, travel to employer and client worksites. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. Requires traveling to various business and other work sites.

Welcomes customers and identifies customer needs and expectations to create a positive customer experience. Meet and exceed performance and outcome goals as set by the county funding agency and abide to contract requirements.

Follows labor market trends to identify industries or occupations with growth in openings and employment potential. Provides referrals to community partner/agencies/resources as necessary.

*Qualifications and Position Requirements:
*Demonstrated experience communicating effectively with stakeholders in written and oral form, including electronic media, using positive interpersonal skills. Prior experience with dislocated worker and high-risk populations is helpful. Skill in facilitating groups, writing resumes and working with diverse population is useful. Have fluency in Microsoft Offices software and other relevant software. Ideally, a minimum of two years’ experience in Workforce Development or career counseling. Knowledge of CalJOBS and LaunchPad system very helpful.

Must be detail oriented and have the ability to write clear, concise, professional case notes. Must be able to read and write effectively to follow and understand procedures and communicate necessary information (excellent organizational skills). Must be flexible, reliable, dependable and able to work in TEAM environment. Ability to use good judgment, interview techniques and interpersonal skills.

*Physical Requirements/Working Conditions
*Will work in an office environment, travel to employer and client work sites. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. Requires traveling to various business and other work sites.

Minimum of 3-5 years of sales related experience preferred. Associate degree is required. Experience in recruitment or staffing industry highly desired. Strong interpersonal, organization, multitasking skills required. Critical thinking, self-motivation and high degree of integrity & ethics essential.

Ability to speak another language and understand another culture as if required by the program or local community. •Ability to work with minimal supervision.

Non-profit experience preferred. Other Qualifications. Ability to handle confidential information. Punctual and dependable attendance. Free from alcohol and drug abuse.

Preferred: Bachelor’s degree from four-year College or University is preferred. A combination of training, education, and experience may be considered in lieu of a degree.

Bilingual in Spanish or other community-based language.

Please send your resume to ,  with subject line: Business Service Representative