JOB SUMMARY:

The Center Intake Specialist (CIS) is the customer facing role for the West LA Job Center.  The CIS meets and greets participants.  The CIS identifies participant needs and expectations.  With a thorough knowledge of the range of programs and eligibility requirements for each , the CIS will enroll the participant in the appropriate programs .

Essential Duties & Responsibilities:

The CIS provides information to potential clients about all Center services and provides each excellent customer service.

The CIS coordinates and plans orientation that encompasses information on all the Center has to offer.  The CIS facilitates individual and group intake as well as information sessions for job seekers on a regular schedule  and coordinates offsite and specialty intake sessions for events.  Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used, and why we use them.

The CIS answers questions, responds to customer inquiries, and reaches out to customers who do not have complete information for enrollment. The CIS track’s enrollments and reports information to colleagues and management. Reviews right to work documentation and verifies information prior to entering it.  Utilizes CalJOBS as an application tool to enroll participants into the WIOA program. Utilizes Microsoft office tools and web-based data base to pull reports and communicate performance.  Responsible for the timely submission, tracking and onboarding of new customer information. Other support duties as assigned in that there will be significant cross training for other tasks.

The CIS will need to be a team player and work with different programs and managers to ensure the Center’s success.

Education/Experience:

  • High School diploma or GED.  AA in Business or experience in a Job Center preferred.
  • Bilingual in Spanish or other community-based language a plus.

Qualifications and Position Requirements:

Three years direct customer service experience with the ability to manage a diverse client population with varied barriers toward employment. Work as part of a team and make independent decision regarding client needs.  Must know how to take initiative to research information for staff and for job seeker clients. Have strong interviewing skills to make initial client needs assessments for appropriate referrals. Bilingual in Spanish or other community-based language.

COMPETENCIES AND SKILLS: 

  • Demonstrated basic knowledge of employee benefit programs, including flexible benefit programs, financial analysis and budgeting.
  • Requires strong communication skills, good writing skills, strong customer service and analytical skills.
  • Proficient with Microsoft Office products.
  • Organizational skills to develop/maintain reporting “standards” where applicable.
  • Must be comfortable working independently and making decisions.
  • Ability to explain the procedures, guidelines and policies governing agency operations.
  • Ability to exercise judgment and discretion in handling confidential materials, and sensitivity to changing needs and situations.
  • Ability to work effectively in a dynamic time-sensitive, high-volume environment.
  • Ability to communicate effectively in both written and oral expression to convey information.
  • Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits  programs, including COBRA, ERISA, FMLA, ADA, Section 125, and workers’ compensation.
  • Working knowledge and experience with Workers’ Compensation and insurance enrollments.
  • Strong consultative and presentation skills to ensure high quality customer service.

Physical Requirements/Working Conditions:

  • Office or classroom environment in business/library fast paced setting.
  • Must be able to lift 15 lbs. with a fair amount of sitting, answering telephones, and movement within the resource library.

JVS SoCal is an Equal Opportunity and Affirmative Action Employer.

Email resume and cover letter to . Subject line: Center Intake Specialist

About JVS SoCal:

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California, including Los Angeles, Riverside, San Bernardino, and Orange Counties.