Job seekers and businesses alike can access a comprehensive range of employment services at no cost, from training opportunities and placement assistance to candidate recruitment, at the America’s Job Centers of California, operated by JVS SoCal in West L.A. and Antelope Valley, as well as Downtown L.A., site of the first Veterans AJCC at Bob Hope Patriotic Hall. We also partner with nonprofit AYE at the South L.A. AJCC on the campus of Southwest College.
Job Description and Duties:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Meets and greets first time and continuing customers. Identifies customer needs and expectations and directs customers to next steps. Provides Center information regarding all services including accessibility, referrals, and processes. Answers telephone, takes messages, distributes messages and transfers calls to appropriate staff. Coordinates and plans for assessing suitability and eligibility for job seekers interested in receiving America’s Job Center services. Facilitates individual and group intake and information sessions for job seekers on a regular schedule at the center and coordinates offsite and specialty intake sessions for events. Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them.
Answers questions, responds to customer inquiries, and reaches out to customers who do not have complete information for enrollment. Track’s enrollments and reports information to colleagues and management. Reviews right to work documentation and verifies information prior to entering it. Utilizes CalJOBS as an application tool to enroll participants into the WIOA program. Utilizes Microsoft office tools and web-based data base to pull reports and communicate performance. Responsible for the timely submission, tracking and onboarding of new customer information. Other support duties as assigned in that there will be significant cross training for other tasks.
Qualifications and Position Requirements:
Three years direct customer service experience with the ability to manage a diverse client population with varied barriers toward employment. Work as part of a team and make independent decision regarding client needs. Must know how to take initiative to research information for staff and for job seeker clients. Have strong interviewing skills to make initial client needs assessments for appropriate referrals. Bilingual in Spanish or other community-based language.
Physical Requirements/Working Conditions
Office or classroom environment in business/library fast paced setting. Must be able to lift 15 lbs. with a fair amount of sitting, answering telephones, and movement within the resource library.
High School diploma or GED. AA in Business or experience in a WorkSource Center preferred. Bilingual in Spanish or other community based language preferred.
About JVS SoCal
Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California, including Los Angeles, Riverside, San Bernardino, and Orange Counties. For a more complete listing of our programs and services, please see our Resource Guide.