Summary Description of Position/Job Duties/Expected Outcomes:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Meets and greets first time and continuing customers. Identifies customer needs and expectations and directs customers to next steps. Provides Center information regarding all services including accessibility, referrals, and processes. Answers telephone, takes messages, distributes messages and transfers calls to appropriate staff. Coordinates and plans for assessing suitability and eligibility for Veteran job seekers interested in receiving employment services. Facilitates individual and group intake and information sessions for job seekers on a regular schedule at the center and coordinates offsite and specialty intake sessions for events. Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them.
Answers questions, responds to customer inquiries, and reaches out to customers who do not have complete information for enrollment. Tracks enrollments and reports information to colleagues and management. Reviews eligibility documentation and verifies information prior to entering it. Utilizes various data bases to enroll participants into applicable programs (WIOA, HVRP). Utilizes Microsoft office tools and web-based databases (CALJOBS, Salesforce) to pull reports and communicate performance. Responsible for the timely submission, tracking and data entry of new customer information. Other support duties as assigned in that there will be significant cross training for other tasks.
Qualifications and Position Requirements:
Physical Requirements/Working Conditions
Office or classroom environment in business/library fast paced setting. Must be able to lift 30 lbs with a fair amount of sitting, answering telephones, and movement within the resource library.
Education/Certification/Licensure High School diploma and able to pass Microsoft Office ProveIT at a high competency level.
Preferred AA in Business or experience in a Job/ Career Center setting, career counseling, WIOA/Salesforce experience. Veterans highly encouraged to apply.