JVS SoCal is a non-profit, non-sectarian social service agency, which for over 85 years has provided employment and career services to a diverse client population of 30,000 annually. With a staff of 240 and a budget of $18 million, JVS SoCal assists individuals in defining and achieving their employment goals through vocational training, career and employment counseling, job search skills instruction, job development, job placement assistance, and vocational assessment and training. JVS SoCal has offices in Los Angeles, San Fernando Valley and Antelope Valley.

REAS Case Manager

Job Description and Duties:

REAS Case Manager will carry a caseload of REAS participants, updates client status promptly and coordinates actions with others in accordance with DPSS, CalWORKs, and GAIN procedures. Listens carefully to clients, while firmly reinforcing the need to be self-sufficient and effectively conveying the benefits of working. Models professional business attire for participants in the performance of daily activities. Performs various tasks to include office and telephone interview, data entry, schedule appointments, and other case related activities. Reviews employment goals with participants and makes individual job matches for referred clients. Ensures that all clients have a generic employment application, have created a custom resume, and have practiced interviewing techniques on video prior to beginning job search activities. Registers and monitors attendance and activities of all clients. Assists clients in locating job openings by utilizing available tools, such as personal computers, software, fax machines, copiers, employment reference books, bulletins, videotapes, and community resources. Monitors and reviews the technique in which the job search is being conducted by each client and offers encouragement and suggestions for improving their job search activities. Assists clients in resolving scheduling problems and planning their welfare to work activities. Motivates and stimulates clients. Meets all standards established for this position as outlined in the performance criteria. Performs other duties as may be assigned by management. Provides services in a culturally sensitive manner. Works in collaboration with Business Specialists on staff. Document all activities in client’s files, prepares monthly reports, interacts with the funding source (L.A. County) when appropriate. Inputs information into the electronic transfer system when needed.

Position Requirements

Excellent organizational and self-management skills, strong written and communication skills.  Ability to communicate in a sensitive and professional manner with a diverse group of clients having barriers to employment.  Knowledge of community resources, computer literacy.  Ability to travel to other locations.

Experience in marketing employers and working with the business community; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Bilingual capabilities: (Russian, Armenian, Farsi, Arabic, Spanish).

Physical Requirements/Working Conditions:

Must be able to operate standard office equipment and travel between office locations.

Education/Certification/Licensure:

Bachelor’s Degree from an accredited college or University or AA Degree and two years of case management experience, or AA degree and two years’ experience of employment counseling experience, or two years of employment counseling experience in GAIN like environment.