JOB SUMMARY:

The Program Assistant will serve as the point of contact for visitors to the Patriotic Hall and provide help and guidance to customers.

Essential Duties & Responsibilities:

  • Meets and greets first time and continuing customers.
  • Identifies customer needs and expectations and directs customers to next steps.
  • Provides Center information regarding all services including accessibility, referrals, and processes.
  • Answers telephone, takes messages, distributes messages and transfers calls to appropriate staff.
  • Coordinates and plans for assessing suitability and eligibility for Veteran job seekers interested in receiving employment services.
  • Facilitates individual and group intake and information sessions for job seekers on a regular schedule at the center and coordinates offsite and specialty intake sessions for events.
  • Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them.
  • Answers questions, responds to customer inquiries, and reaches out to customers who do not have complete information for enrollment.
  • Tracks enrollments and reports information to colleagues and management.
  • Reviews eligibility documentation and verifies information prior to entering it.
  • Utilizes various data bases to enroll participants into applicable programs (WIOA, HVRP).
  • Utilizes Microsoft office tools and web-based databases (CALJOBS, Salesforce) to pull reports and communicate performance.
  • Responsible for the timely submission, tracking and data entry of new customer information.
  • Other support duties as assigned in that there will be significant cross training for other tasks.

Education/Experience:

  • High School diploma.
  • Pass Microsoft Office ProveIT at high competency level
  • AA degree in Business or previous experience in a Job/Career center setting preferred.
  • Career counseling experience desired.
  • WIOA/Salesforce a plus.
  • Veterans are strongly encouraged to apply.

Physical Requirements/Working Conditions:

  • Office or classroom environment in business/library fast paced setting.
  • Must be able to lift 30 lbs. with a fair amount of sitting, answering telephones, and movement within the resource library.

JVS SoCal is an Equal Opportunity and Affirmative Action Employer.

Email resume and cover letter to . Subject line: Program Assistant Patriotic Hall

About JVS SoCal:

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California, including Los Angeles, Riverside, San Bernardino, and Orange Counties.